Our client- a global logistics company is in need of a Customer Service Representative to join their corporate office in Mississauga (Matheson of Hwy 401). The ideal candidate will have strong analytical and problem solving skills. Excellent verbal and written communication skills is crucial in this position.

You will be responsible for for customer satisfaction by providing product and service information, process orders and resolve problems and complaints.

Working Hours:Candidate must be flexible to work Monday - Friday between 8am-8pm (8 hr shift).

Key Responsibilities:

Receive and respond to customer inquiries via phone, email and or fax

Manage export cargo via phone, e-booking and EDI

Ensure accurate information processing, cargo details

Coordinate overweight cargo handling

Track, trace and trouble shoot

Maintain and update customer information

Monitor and facilitate Bill of Lading changes

Attend training and meetings as required

Perform other duties as required

 

Skills and Qualifications:

2-3 years experience in call centre environment

Excellent interpersonal and communication skills

Strong organizational and time management skills

Able to multi-task, prioritize to meet deadlines

Team player with ability to work under pressure

Transportation experience an asset

Bachelor's degree strongly preferred

If you are interested and have the qualifications above, please submit your resume to stephaniev@protempscanada.com